The Highland Tea
Company values its customers and respects their privacy. We collect customer
information in an effort to improve your shopping experience and to communicate
with you about our products and services. The Highland Tea Company will maintain
and use all customer information responsibly. We will never sell or rent the
information you provide to us online to third parties.
We collect information (such as your name, email address, mailing address,
and phone and credit card numbers) that you provide when you place an order,
save your information with us, or participate in a survey. We also maintain
a record of your product interests and your purchases online. We may acquire
customer names, email addresses and mailing addresses for select mailings from
third parties.
When you make an online purchase from highlandteacompany.com, we use your
information to process your order. We will also send you emails to confirm
your order, and we may need to contact you via phone, postal mail or email
if we have other questions regarding your order. In addition, you will be automatically
signed up to receive email updates about our products, promotions, surveys
and news updates.
When you save your information with highlandteacompany.com, you will also
be automatically signed up to receive email updates.
If at any time you would like us to remove you from our email or postal mailing
lists, feel free to contact highlandteacompany.com customer service via email
by clicking here. Please be sure to include your email address, full name and
password. If you have previously asked to be removed from our email list, we
will not sign you up for email updates if you place an order over the Internet.
Please note that it may take at least 24 hours to remove your from our list.
From time to time, we may also send you emails to help us learn more about
your shopping preferences. In addition, we may use information about your product
interests and purchases to help us improve our site design and your shopping
experience. If you make a purchase online or over the phone, we may also send
you notices about our products through postal mail.
To access your account online, simply click access “My Account”,
sign in, then choose the appropriate section in Account Summary to review,
edit, or delete your personal information. Please note that any requests to
change the frequency that we send email updates to you may take at least 24
hours to be reflected in your Account Summary at highlandteacompany.com.
We use cookies in order to improve your shopping experience. When you visit
highlandteacompany.com, your cookie helps us keep track of your order as you
shop at our site. If you have saved your information with us, your cookie allows
us to recognize you when you return to our site and provides you with access
to your account information. If you saved your information with or order from
us, we also use cookies to monitor and maintain information about your use
of our site. If you have not saved your information with or ordered from us,
we may monitor and maintain information about your use of our Web site in a
manner that does not identify you. In either case, this information helps us
serve you better by improving our site design, as well as our products, services,
contests, and promotions.
You can refuse cookies by turning them off in your browser. If you turn off
cookies, though, we will not be able to track your order or enable you to make
a purchase from our site. Nor will we be able to recognize you as a signed
up user to allow you access to your account information.
If our information practices change in the future, we will let you know by
posting the policy changes on our Web site or by communicating directly with
you. We will notify you of any such change before we use your information in
a manner not previously disclosed in our privacy policy. You will have the
opportunity at that time to opt out of any new use of your information.
If you have any questions about our privacy policy, click
here to contact
The Highland Tea Company customer service via email, call us at (212) 283-2184
or write us at The Highland Tea Company, LLC, 453 West 148th Street New York,
NY 10031.
